The situation
Safe & Sound Pianos moved pianos on reputation and referrals, but the website didn't signal the care and skill behind the work — and inquiries leaked through slow, manual follow-up. Five-star reviews existed, yet they trickled in by hand and never reflected the real volume of happy customers.
The verdict
The audit named three gaps: a site and brand that read "premium" the way the crew actually operates, an automated way to capture and answer every inquiry in seconds, and a system that turned every completed move into a five-star review without anyone remembering to ask.
What we installed
We rebuilt the website and branding from the ground up, wired the Ghost Zero CRM for missed-call text-back, automated review requests, IVR call routing, and call recording, and took over ad management to put the new brand in front of buyers. Every capability below links to its file.
What changed
The rebuild and managed ads tripled site traffic, the automations collected 200+ five-star reviews, and inquiries climbed to 130+ a month. The volume did more than fill the calendar — it pushed the company toward warehousing and a real expansion plan.
In the operator's words
Client quote pending approval.